Pricing, side by side
| Product | Free tier | How usage is metered | Paid |
|---|---|---|---|
| Flocci Chat | 500 free credits on signup (≈500 answered messages) | 1 credit = 1 answered visitor message. Nothing else is metered — crawling, uploads, tickets, analytics and unanswered turns are free | Platform Pro ₹499/mo or Pro+ ₹2,999/mo at account.flocci.in covers every Flocci app, not just Chat |
| Intercom Fin | No free tier (trial only) | $0.99 per billable outcome — a "resolution", procedure handoff or disqualification; lead qualification $9.99; a conversation counts as resolved if the customer confirms or simply doesn't return | Standalone minimum ≈50 resolutions/mo (≈$49); full value assumes Intercom suite seat pricing on top |
Competitor pricing was taken from the vendor's public pricing page on 29 July 2026 and may have changed since — always confirm on their site. Flocci Chat pricing is current.
The metering difference is the whole story
Fin's outcome-based pricing sounds fair — pay only for resolutions — but Intercom's own definition counts a conversation as resolved when the customer "exits without asking for more help". A frustrated visitor who gives up is billable. Flocci Chat's meter is mechanical and auditable: one answered visitor message, one credit. Clarifying questions, fallbacks and handoffs are free, and the dashboard shows exactly which messages were charged.
Suite gravity vs drop-in widget
Fin shines inside the Intercom ecosystem — inbox, campaigns, product tours, omnichannel routing. That's also its cost: you adopt a platform, its seats and its sales motion. Flocci Chat is one script tag on your site, self-service from signup to live, with its own ticket inbox when a human needs to step in. For an SMB or an India-based startup, the difference is often 10–50× on monthly cost.
Grounding and trust
Both are retrieval-grounded. Flocci Chat additionally shows its sources in the reply, gates low-confidence turns behind clarifying questions, and never charges for a turn it couldn't answer — a trust posture you can verify from the widget on this very site.
When Intercom Fin is the better choice
- You already run Intercom for inbox, campaigns or product tours — Fin drops into workflows you own.
- You need enterprise omnichannel (email, SMS, WhatsApp, phone deflection) under one vendor with SLAs and procurement support.
- Outcome-billed budgets suit your finance model better than usage meters.
When Flocci Chat is the better choice
- Your site is React, Vue, Webflow or any JS-rendered stack. Flocci Chat's widget learns pages as visitors actually see them — after scripts run — where crawl-only trainers see an empty shell.
- You want a bill you can predict. One answered visitor message costs exactly one credit. No per-resolution judgment calls, no model multipliers, no seat fees.
- You're pricing in rupees. Credit packs and the ₹499/₹2,999 platform plans are India-first; one wallet covers the entire Flocci suite.
- You need answers you can defend. Every reply is grounded in retrieved content with sources shown; low confidence triggers a clarifying question or a human handoff, never a guess.
- You want tickets without another tool. Escalations land in a built-in dashboard inbox; operator replies reach the visitor in-chat and by email.