Pricing, side by side
| Product | Free tier | How usage is metered | Paid |
|---|---|---|---|
| Flocci Chat | 500 free credits on signup (≈500 answered messages) | 1 credit = 1 answered visitor message. Nothing else is metered — crawling, uploads, tickets, analytics and unanswered turns are free | Platform Pro ₹499/mo or Pro+ ₹2,999/mo at account.flocci.in covers every Flocci app, not just Chat |
| Tawk.to | Free forever — unlimited agents, chats and history | Software is free; revenue comes from hired chat agents at $1/hour, AI Assist (paid add-on) and branding removal | Optional paid services only (hired agents, AI Assist add-on, white label) |
Competitor pricing was taken from the vendor's public pricing page on 29 July 2026 and may have changed since — always confirm on their site. Flocci Chat pricing is current.
Two different promises
Tawk.to's promise is a free channel: visitors can reach a human whenever a human is online. It's an excellent deal — if you have humans. Nights, weekends, hiring gaps and traffic spikes all become "leave a message". Flocci Chat's promise is an answer: the assistant has already read every page of your site and responds instantly with citations, escalating to your team through built-in tickets only when it genuinely should.
The hidden cost of free
Free live chat's real cost is staffing. Tawk.to itself sells the fix at $1/hour for hired agents — roughly ₹62,000/month for 24×7 single-seat coverage. Flocci Chat covers the same clock for one credit per answered message; 500 answered messages on signup cost nothing at all.
Where AI Assist fits
Tawk.to's AI Assist add-on bolts AI onto a human-first product. Flocci Chat is grounded-AI-first by design: hybrid retrieval over your actual site content, a confidence gate that clarifies or hands off instead of guessing, verified-user actions against your own API, and analytics on what visitors asked that your site couldn't answer.
When Tawk.to is the better choice
- Your budget is exactly zero and you have people available to answer chats live.
- You want unlimited human agent seats, monitoring and a free CRM in one tool.
- You may later outsource chat staffing — Tawk.to's $1/hr hired agents are the cheapest human coverage anywhere.
When Flocci Chat is the better choice
- Your site is React, Vue, Webflow or any JS-rendered stack. Flocci Chat's widget learns pages as visitors actually see them — after scripts run — where crawl-only trainers see an empty shell.
- You want a bill you can predict. One answered visitor message costs exactly one credit. No per-resolution judgment calls, no model multipliers, no seat fees.
- You're pricing in rupees. Credit packs and the ₹499/₹2,999 platform plans are India-first; one wallet covers the entire Flocci suite.
- You need answers you can defend. Every reply is grounded in retrieved content with sources shown; low confidence triggers a clarifying question or a human handoff, never a guess.
- You want tickets without another tool. Escalations land in a built-in dashboard inbox; operator replies reach the visitor in-chat and by email.