Pricing, side by side
| Product | Free tier | How usage is metered | Paid |
|---|---|---|---|
| Flocci Chat | 500 free credits on signup (≈500 answered messages) | 1 credit = 1 answered visitor message. Nothing else is metered — crawling, uploads, tickets, analytics and unanswered turns are free | Platform Pro ₹499/mo or Pro+ ₹2,999/mo at account.flocci.in covers every Flocci app, not just Chat |
| Tidio | Free — 50 conversations, 50 one-off Lyro conversations | Three meters: billable conversations, Lyro AI conversations (sold separately), and Flows priced by visitors reached (from 2,000/mo) | Starter $24.17/mo (100 convos) · Growth $49.17+/mo (250+) · Plus $300+/mo · Premium custom (3,000+ Lyro) |
Competitor pricing was taken from the vendor's public pricing page on 29 July 2026 and may have changed since — always confirm on their site. Flocci Chat pricing is current.
A live-chat suite vs an AI-first answerer
Tidio grew from live chat: human agents, shared inbox, ecommerce Flows — with Lyro AI added on top, advertised as resolving "up to 67% of customer problems". It's a good bundle if humans staff your chat daily. Flocci Chat starts from the opposite end: the AI answers first, grounded in your actual website content with citations, and humans enter through the built-in ticket inbox only when the confidence gate or the visitor asks for them.
Three meters vs one
Budgeting Tidio means predicting three numbers: how many conversations become "billable", how many Lyro handles, and how many visitors your Flows reach. Overrun any one and you upgrade. Flocci Chat's bill is one multiplication: answered visitor messages × 1 credit. Everything else — crawling, uploads, tickets, analytics, unanswered turns — is unmetered.
Knowledge coverage
Lyro trains from your support content and FAQs you connect. Flocci Chat's knowledge base fills itself: an onboarding crawl plus passive learning of every page real visitors open, JavaScript-rendered pages included, re-learning automatically when content changes.
When Tidio is the better choice
- Your team answers chats live every day and needs a shared inbox with agent seats.
- You're an ecommerce store wanting cart-abandonment and marketing Flows in the same tool.
- You want mobile agent apps and multichannel (Messenger, Instagram, email) in one inbox today.
When Flocci Chat is the better choice
- Your site is React, Vue, Webflow or any JS-rendered stack. Flocci Chat's widget learns pages as visitors actually see them — after scripts run — where crawl-only trainers see an empty shell.
- You want a bill you can predict. One answered visitor message costs exactly one credit. No per-resolution judgment calls, no model multipliers, no seat fees.
- You're pricing in rupees. Credit packs and the ₹499/₹2,999 platform plans are India-first; one wallet covers the entire Flocci suite.
- You need answers you can defend. Every reply is grounded in retrieved content with sources shown; low confidence triggers a clarifying question or a human handoff, never a guess.
- You want tickets without another tool. Escalations land in a built-in dashboard inbox; operator replies reach the visitor in-chat and by email.