Flocci Chat for hotels and hospitality

Every guest question, answered before the phone rings

"Is breakfast included in the deluxe rate?" "Do you have parking?" "How far from the airport?" "What's the cancellation window?" These questions arrive at 11pm, in the middle of booking — and every unanswered one is an abandoned reservation. Flocci Chat reads your room pages, policies, dining pages and FAQs the way a meticulous front-desk trainee would, and answers instantly with the source shown. Rate pages rendered by your booking engine's JavaScript are covered too — passive learning reads pages as guests actually see them.

Honest about what it shouldn't do

A grounded assistant doesn't invent an early-check-in promise or quote a rate it can't see. When a request needs judgment — group bookings, special occasions, complaints — the confidence gate hands off: a ticket opens in the dashboard inbox with the conversation attached, your front desk replies once, and the guest receives it in-chat and by email. Sensitive topics escalate automatically.

Built for how hospitality teams operate

• Zero maintenance: seasonal menu changed? Policy updated? The next page visit re-learns it. No content re-uploads between seasons.
• Brandable: the widget carries your name, greeting, colors and a professional tone — configured in minutes.
• Ecosystem fit: Flocci also builds a hotel ERP (part of the 30+ app Flocci suite, one account and credit wallet across all of it) — your website assistant and back-office can live on one platform.
• Cost shape: 1 credit per answered guest message; a full month of typical property traffic usually costs less than one walk-in breakfast.