Use case
Flocci Chat for ecommerce and D2C brands
Short answer
For a store, Flocci Chat learns product pages, shipping and return policies automatically — including JS-rendered storefronts — and answers pre-sale questions with citations. Logged-in buyers get live 'where is my order?' answers through your own API with cryptographically verified identity, and disputes escalate to a human with the transcript attached.
Pre-sale: the catalog answers for itself
Size guides, fabric details, COD availability, delivery timelines, return windows — a store's chat volume is dominated by questions your pages already answer. Flocci Chat's passive learning reads your storefront as customers see it (Shopify themes, React storefronts, no-code builders alike), so "does this ship to Guwahati?" gets your actual shipping-policy paragraph, cited. When stock or pricing pages change, the next visit re-learns them — no re-sync job during a sale.
Post-sale: WISMO without a support queue
"Where is my order?" is most stores' #1 ticket. With the identity integration your logged-in customer is verified (HMAC-signed — not guessable from an email), and a configured order-tracking action calls your own order API, answering from live data in the chat. Subscription boxes, refund status, exchange eligibility — any endpoint you expose becomes an answer instead of a ticket.
When money is on the line, humans step in — with context
Payment disputes, damaged-item claims and angry customers shouldn't be automated. The confidence gate and sensitive-topic detection escalate these to the built-in ticket inbox; your team replies once, and the customer gets it in-chat and by email. The transcript rides along, so nobody types "as I already explained" twice. Festival-sale spikes hit the AI, not your staffing plan — at 1 credit per answered message, a 10× traffic day is a rounding error, not a hiring problem.
Frequently asked questions
Does it work on Shopify or WooCommerce?
Yes — it's one script tag in your theme layout, and passive learning reads rendered pages regardless of platform. Product, policy and FAQ pages are covered automatically.
Can it tell a customer where their order is?
Yes, through a tenant-configured action against your own order API. The customer is HMAC-verified first, and the API call carries their verified identity in signed headers — no guessing from typed emails.
What about COD, returns and India-specific policies?
It answers from your published policies with citations. If your COD or pincode rules live on your pages, they're in the knowledge base; if a question isn't covered, the bot clarifies or hands off instead of inventing a policy.
Can it handle a sale-day traffic spike?
The AI answers every visitor concurrently; you're metered only on answered messages (1 credit each). No seat limits, no per-conversation tiers to outgrow mid-sale.
Try it on your own website
One script tag. 500 free credits — roughly 500 answered visitor messages. Every feature on, no card. The widget in the corner of this page is the product, running on its own site.
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